Membership FAQs

1. Why should I become a member?
Membership benefits:
1. Preferential prices
2. Receive first-hand product information
3. Order products directly on the official website
2. How to become a member?
Click “Register” → Fill out a form → Receive confirmation E-mail → Click the link in the E-mail → Success
3. Forgot your account/password?
Contact [email protected], our service team will help you.
4. How to edit my account information?
On the “Member page”, Click “edit” button.
ORDER (coming soon)
1. How to order products?
Once becoming a member, choose your favorite product and put it in the shopping cart.
4. How to check if I am successfully ordered?
You will receive a confirmation E-mail.
PAYMENT & SECURITY (coming soon)
1. What payment options I may choose from?
For now, credit card only.
2. What is the shipping fee?
The shipping fee is charged based on the shipping region and logistics method you choosed.
3. Can I buy a product without a credit card?
For now, credit card is the only payment option.
5. Is my payment information safe?
We use SSL encrypt mechanism to protect your information.
DELIVERY (coming soon)
1. How long will I receive the product after order?
The product will arrive within 7-14 days.
3. How do I track my shipping progress?
On the “Member page”, you can track the progress anytime.
RETURN & EXCHANGE (coming soon)
1. What is your exchange/return policy?
Our products are sensitive electronic products. Please make sure to have a video record when setup and use at the first time to ensure your rights. Please contact us once you have any questions, our engineer team is pleased to service.
2. When will I receive my refund?
14~60 days depends on bank operation time.
1. What is covered in the warranty?
We provide a one-year warranty that covers any manufacturing defects.
But our warranty does not include cover man-caused (man-made) damage.
2. This Warranty does not apply:
1. To consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship.
2. To cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship.
3. To damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause.
4. To defects caused by normal wear and tear or otherwise due to the normal aging of the AKARI Product.
3. How long is the warranty valid?
One year begins from the product is arrived.